Thermal Park Rules
1.1 The Thermal Park’s opening hours are displayed in various locations of the Resort and our Guest can have information on his regard at the Hotel or Thermal Park Reception.
1.2 The opening hours may vary depending on the season, special events or service necessities.
1.3 The pools and the various areas of the Thermal Park have to be left 30 minutes before the closing hour.
2.1 The external Guests (who do not stay in the Hotel) can access the Thermal Park’s areas after purchasing the entrance ticket and only during the displayed opening hours. It is mandatory to wear the blue bracelet that allows the access depending on the purchased ticket’s type and allows to charge the eventual consumptions which are to be paid when exiting the Thermal Park.
2.2 The blue bracelet handed over to the adults (over 14 years) has a spending limit of 100 €, while the ones handed to the children (under 14 years) have 20 € of spending limit. In case of losing the bracelets the amounts of the spending limit are to be paid as penalty.
2.3 The service of the towel rent is available for 5.000 HUF of caution and 500 HUF of rent.
2.4 The service of the bathrobe rent is available for 10.000 HUF of caution and 800 HUF of rent.
2.5 In case of losing the rented towel or bathrobe the caution amount will be withheld and there is the possibility of applying further penalties.
2.6 The Hotel Guests can access the Thermal Park’s areas (pools and Sauna Land) free of charge wearing the bracelet of distinctive colour the can become at the check-in. In this case the towels can be requested free of charge at the Thermal Park Reception (see art.13 of the present House Rules).
2.7 The children under 14 years old can access the Thermal Park areas and services only accompanied by an adult. When purchasing a ticket of reduced price for children it is mandatory to pent an ID of the child.
2.8 There are at the disposal of the Guests lockers, hangers and shelves to deposit their personal belongings. The lockers can be requested free of charge and given not to one person, but for one family. In every case the number of the lockers given to one family is to be decided by the Cashier in service, who will consider the availability of the lockers, single requests and number of Guests.
2.9 In order to assure the safe use of the services and in case of overcrowding the entrance to the Thermal Park can be temporally suspended.
2.10 In case of bad weather there is no possibility to refund the tickets purchased at the Thermal Park, on the website or any resellers.
2.11 Every Guest accesses the areas of the Thermal Park on their own responsibility and they are accountable of respecting the House Rules, the displayed sign postings and the instructions of the Staff in service.
3.1 For the public security and hygiene the access to the Thermal Park can be refuted to:
a. People with fewer, gastrointestinal disturbs, skin diseases or open wounds
b. People suffering of diseases causing convulsions or fainting
c. People under the influence of drugs
d. People under the influence of alcohol
3.2 Every Guest is obligated to warn our Staff at the entrance of the Thermal Park about their diseases that may cause damages to himself or others. Furthermore, we kindly ask to warn our Staff of any anomalies, damages, dangerous objects or troubling behaviours of other Guests, thus giving us the possibility to intervene immediately.
3.3 It is forbidden to access the Thermal Park’s areas wearing outdoors footwear. Every person in service or visiting wil be handed shoe covers free of charge.
3.4 In the inside areas of the Thermal Park it is mandatory to wear slippers.
3.5 Adults or children, without regard at the age, can access the Thermal Park, the pools, the SPA and Wellness area only while wearing swimsuits.
3.6 It is mandatory to shower before entering the pools and before and after using the saunas.
3.7 The infants (indicatively under 3 years) can access the pools only while wearing swim diapers considering with particular attention the hygienic conditions.
3.8 It is forbidden the use of inflatable toys of big dimensions in the pools.
3.9 It is forbidden to jump in the pools, to play with balls (if disturbing the other Guests), to shout or using upraised voice, to introduce foods or beverages in the water or behaving in a way that may disturb the other Guests.
3.10 It is forbidden the use of musical devices without earphones.
3.11 It is forbidden to introduce in the pools fragile or dangerous objects that may cause accidents.
3.12 It is forbidden to introduce explosives or inflammable substances.
3.13 During the stay in the water or while moving around it is forbidden to occupy the sunbeds with objects, towels or bathrobes. The Staff is authorized to remove any unattended object after 30 minutes.
3.14 It is mandatory to maintain the cleanness of every area of the Thermal Park. It is forbidden to throw trash, cigarettes on the ground, to get dirt in the water of the pools. The people violating this rule can be obligated to pay a penalty of 15.000 HUF.
3.15 For security it is forbidden to introduce any kinds of foods or beverages in the Thermal Park areas.
4.1 Using the saunas puts the organism under stress.The saunas are to be used on the user’s own responsibility. Saunas can be dangerous for some people, therefore the Guests are required to inform our Staff about any eventual disease they have. In case of respiratory or cardiovascular disorder it is recommended to consult with your own doctor before using the saunas.
4.2 In the saunas and steam cabins is it forbidden wearing clothes. However, it is obligatory to cover the private parts in all common areas, steam baths and saunas by using towels, sauna sheets or bathrobes. Due to hygienic reasons, inside the saunas it is not allowed to use swimsuits, other clothing or to wear slippers.
4.3 It is mandatory to keep strictly to the displayed information which regulates the use of the various services, as well as following the indications and advices of our Staff in service.
4.4 The use of the saunas and the access to the Sauna Land it is allowed only for people above 16 years.
5.1 Booking: it is possible to book a treatment directly at the SPA reception or calling the extension 608 or +3694514 108 or writing to firstname.lastname@example.org.
5.2 Spa treatments and massages are available only for Guests over 14 years.
5.3 Cancellations: we understand that inconveniences can occur at any time, however in case of cancellation the following penalties would be applied:
a. Up to 12 hours before the appointment: free of penalty
b. From 12 to 6 hours before the appointment: the 15 % of the booked treatment will be charged
c. From 6 to 1 hour before the appointment: the 50% of the booked treatment will be charged
d. From 1 hour before the appointment or No-Show: the 100% of the booked treatment will be charged
6.1 All Guests are required to respect the fire safety regulations. In the event of a fire the escape routes are present in all the areas. It is also mandatory to follow the instructions of the Staff in service.
7.1 It is forbidden to take outside any kind of furniture or materials, be they textiles (bathrobes, towels, sheets, pillows, blankets, etc.) or any other kinds (bulbs, cables, remote controls) owned by the structure.
7.2 Any lack or damage caused voluntary or involuntary must be recompensed to the Resort Property according to the value established by the Management.
7.3 Any eventual damage must be immediately reported at the Reception of the Thermal Park.
7.4 If the damage is caused by more than one person, every person involved is held accountable.
8.1 Due to hygienic and safety reasons it is forbidden to introduce animals in all of the Thermal Park, both inside and outside.